"Attention to obvious details"

About: Royal Preston Hospital

My daughter suffered a neurological disorder caused by strep Pneumonia and the staff used her room as a staff room most days - the noise was incredible. Chit chat when a baby is trying to pull through a life threatening illness is preposterous! I hate to thino what it's like when parents are absent. I'm also concerned about other elements of my daughter's care which I would like to mention but find it too upsetting to mention at present though rest assured I shall not forget In a hurry! Overall I am very grateful for the doctors speedy treatment but in terms of general care and assessment nurse led protocol leaves alot to be desired.

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Responses

Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been shared with the Matron and will be reviewed to identify opportunities for improvement. If you would like to provide further details, or would like to speak to someone about your other concerns, please do not hesitate to contact our Customer Care Department via customer.care@lthtr.nhs.uk, or by telephone on 01772 522521

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