"Inflexible booking system"
About: The Eastman Dental Hospital The Eastman Dental Hospital London WC1X 8LD
Posted by Yianni
It’s great to see all those positive comments but the booking system is inflexible centred around targets and not individual needs. In a nutshell I am still scratching my head why I can’t have an appointment in 3-4 weeks time as my condition is routine and I need to give notice to my manager before I can have time off due to nature of my work (some of us have to go to work). I also find it very strange that no one cared to offer a solution or a way round but cited their targets and they were more than quick to send the referral back to my dentist. Very disappointing experience and in my eyes absolutely no patient care or consideration for the individual circumstances/needs as far as the targets met.