"Excellent service for cardiac care"

About: Blackpool Victoria Hospital / Cardiology

(as a relative),

The service was excellent, from being greeted at the entrance to the Cardiac day centre, by a volunteer, to the professionalism of the experts that then dealt with Mum's condition.

Whilst we experienced a slight delay, we were kept informed, and then dealt with extremely promptly, as the severity of Mum's condition became apparent.

Her pacemaker was fitted within an hour, and the subsequent care and attention provided on Ward 39 was equally excellent.

Even as I wandered around the hospital, whilst Mum recovered, I was approached on more than one occasion by staff offering to help and to point me in the right direction.

It's difficult for me to say how the service could be improved!

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Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Thank you for sharing your experience of your Mum’s care and treatment at the Lancashire Cardiac Centre, Blackpool Victoria Hospital. I'll ensure that your appreciation is shared with the staff involved.

I'm pleased that our team in the Lancashire Cardiac Centre supported your Mum so well. Your comment will be reassuring for other patients who access these services, so thank you very much for your posting.

I hope your Mum continues to make a speedy recovery and wish her all the best for the future.

Warm regards

Paul Jebb

Assistant Director of Nursing (Patient Experience)

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