"Sometimes a patient knows when something is wrong"

About: Colchester General Hospital

My problems started with what I thought was a simple sore throat in mid December 2012 - yet my GP was extremely concerned and sent me to the A&E. However when I arrived the A&E staff - especially the triage nurse and the doctor I saw were not really concerned and insinuated I was making a fuss out of nothing. I was sent home with a small amount of medicine. For a week it seemed that the A&E team may be right. But as soon as medicine ran out the illness returned. This time I went to Colchester's attached out of hours service. They immediately sent me back to A&E. I was again being treated as if I was wasted time until I felt weak and collapsed. This was the time I was sent from minor to major and had to spend some time in hospital. I had in fact contracted severe sepsis. My white blood count was extremely high - yet during my first visit or until I had gone to ward was any blood test done to check. Once I had gotten on the ward the care was excellent - although I didn't really have any say in my care and felt in the dark about what was going on. The majority of the care was excellent although there was one time when I was left for 4 hours without water while unable to move easily to help myself. Another moment of error came when I was told I was going to go home on Christmas Eve and had arranged for my wife to pick me up only to discover I was being kept in when she arrived. This was because of confusion in regards to my blood test - but considering the day was highly disappointing. Despite these incidents - generally the ward care was excellent and the doctors were caring. The ward was always clean and staff worked well together on most occasions. The one thing I would say that needs to happen is that sometimes the patients know when something is wrong. Previous and since my problems of that December and the resulting operation I required I rarely visit the Doctor's. I just believe that too much antibiotics is bad for you and they should be reserved for when you really need them - like I had in this instance.

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Responses

Response from Paul Searle, Head of Communications, Colchester Hospital University NHS Foundation Trust

picture of Paul Searle

I apologise you’ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Pat Op Sometimes a patient knows when something is wrong Mar 2014”, please?

Many thanks

Paul Searle, Head of Communications

Colchester Hospital University NHS Foundation Trust

info@colchesterhospital.nhs.uk

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Accident and emergency services at RDEE4-Colchester General Hospital at 19/03/2014 13:22:45 ”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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