"QEQM (Good) compared to K&C (Bad) hospital"

About: Kent & Canterbury Hospital / General surgery

(as the patient),

After having stomach problems and developing an umbilical hernia, I was referred to K&C hospital by my doctor for an Ultrasound. After nothing was found, I was referred again to K&C to see a consultant to arrange an appointment to mend the hernia and a referral for gastroscopy. I was advised the the wait for endoscopy was around 6 weeks.

After 4 weeks or so, I phoned the hospital to check on progress and was informed that I was not on their system. My doctor wrote to the K&C asking for a priority appointment, given the amount of time already lost. Three weeks later, I phoned K&C again only to be told that I still wasn't on their system. My doctor's secretary phoned them again to complain and told there was a long waiting list. She then phoned QEQM hospital to check their waiting list times. Within 24 hours, I received a phone call confirming my appointments followed by a letter the next day.

My hernia op was due on the day of a university exams and so they helpfully changed my appointment date to the following day. They also changed my pre-op assessment date to the same day as my gastroscopy. Although K&C is my local hospital, I would never go there again and would always choose QEQM.

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