"Male MAU"

About: Tameside General Hospital

Attended A&E with chest pains, this fast tracked me through the system. The staff and doctors were very thorough, they couldn't have been better. 2 hrs later was in MAU and was greeted by the night shift staff nurse and assistant, who couldn't do enough for you. The following morning at shift hand over was again greeted by the oncoming staff nurse and the 2nd year nurse. again fantastic nursing. This excellent nursing care was then let down by the arrogant doctor/consultant who was more pleased in clearing his rounds and freeing up beds by 10:30 than patient care.

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for your positive feedback regarding the nursing care you received whilst on MAU. I will pass your comments on to the nursing staff.

I will also forward you’re comments onto the Senior Consultant for MAU so he can remind the doctors about their communication skills towards patients.

Or if you would like us to investigate further please contact me.

Sarah Williams

Matron Urgent Care & Cardiology

Telephone 0161 922 6000

Bleep 2002

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing

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