"Hugely impressed by the immaculate environment and professional and efficient service I received"

About: New Victoria Hospital (Glasgow)

(as the patient),

I was referred to a clinic for tests/treatment and informed by my GP this could take up to 8 weeks.

However I received an appointment for 9 days later, arrived and parked with ease, found the clearly signposted clinic, was greeted by friendly reception and nursing staff and was taken 10 mins before my actual appt time preventing that anxious wait.

I was treated by a lovely Doctor and nurse team and left less than 30 minutes later hugely impressed by the immaculate environment and professional and efficient service I received. Thank you.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear Millie00

Thank you for taking the time and trouble to provide your very kind feedback. We have passed your comments on to our Director of Nursing as well as our Director of Facilities, who will be delighted to read your comments.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Kind Regards

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