"When I finally saw a doctor in ..."

About: Croydon University Hospital

(as the patient),

What I liked

When I finally saw a doctor in A&E, expert advice and genuinly apologetic for losing my records

What could be improved

Everything, there is no communication. Waiting 6 hours in A&E does not bother me, but not being kept in the loop does. I finally found out my records were lost, and I was made to feel to blame

Anything else?

the whole place is dirty, but cant be helped. the plastic used on the floor is cheap. its not difficult, tile the whole place, and it will be easier to clean and will not date so easily

Story from NHS Choices

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