"Trip to out of hours/A&E"

About: Royal Hampshire County Hospital

I was experiencing pains in my chest and initially contacted our surgery who advised us to call an ambulance. I thought this was excessive so contacted NHS on '111'. The young lady was very pleasant and asked me required questions. She then advised a Duty Doctor would call within an hour, which she did. After a chat she advised she had made an appt for me at out of hours service of which I attended. Thirty minutes after scheduled apt time I was seen by a Doctor who advised I needed to go to A&E for an ECG. After booking in at A&E, I was wired up to ECG in minutes and the results concluded that I was thankfully not experiencing a heart attack. Due to family history, it was suggested I had some blood tests done. We waited nearly two hours for the results and was then seen by a Doctor who carried out further checks and relayed the blood test results. I cannot fault the service I received from RHCH. We dealt with five members of staff who were all pleasant, friendly, efficient and empathetic to my being there. The lady who took my bloods even provided me with a cup of tea and packet of biscuits whilst I waited for results from blood tests. On enquiring if I needed to top up the parking ticket I was advised not to worry - as it was late evening by then. The waiting area was a temporary waiting area but was adequate whilst I was there. I do not usually write reviews but felt compelled to as others are quick to criticise the NHS but personally , within six hours of feeling unwell I was able to return home, reassured that I was not seriously ill, and with no price tag!

Story from NHS Choices

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Responses

Response from Royal Hampshire County Hospital

Thank you for taking the time to leave a comment on NHS Choices. It is excellent to hear positive feedback from patients on the quality of care they have received. I will ensure that your kind words are received by the team involved in your care, who I’m sure will greatly appreciate your positive remarks. Mary Edwards, Chief Executive email:Mary.edwards@hhft.nhs.uk

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