"Traum and Orthopaedic waiting list"

About: Colchester General Hospital / Trauma and orthopaedics

(as the patient),

Despite many specialised surgeons in the Orthopaedics department of Colchester General Hospital, it appears that there is only one who is able to deal with lower back/spinal problems; resulting in a lengthy waiting list. However, it also appears that an appointment with a specialist doesn't necessarily mean you are going to see the specialist, instead you might be seen by a colleague of who will discuss your case at the next MDT meeting. Once a decision has been made you are put on to a waiting list to see the specialist and yes, you've guessed it, you don't necessarily get to see the specialist- you see a colleague who may then tell you that you need to see the specialist and offers to put you on the waiting list. And so on.

I feel one consultant should not be expected to deal with so many patients and have such little influence over the patients.

I have been left in severe pain but without seeing the specialist, who has already agreed I need an operation, I won't be put on the waiting list.

The current system isn't working.

.

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Responses

Response from Paul Searle, Head of Communications, Colchester Hospital University NHS Foundation Trust

picture of Paul Searle

I apologise you’ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Pat Op Traum and Orthopaedic waiting list Mar 2014”, please?

Many thanks

Paul Searle, Head of Communications

Colchester Hospital University NHS Foundation Trust

info@colchesterhospital.nhs.uk

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on RDEE4-Colchester General Hospital at 02/09/2014 20:02:47”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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