"Calm, expert and good-humoured ..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
Posted by Martin Widden (as ),
What I liked
Calm, expert and good-humoured attention from all the staff.
Hygiene is clearly a big priority - if any infection is still lurking in the hospital, it's not the fault of the staff or the procedures.
What could be improved
The Patientline tv, radio and phone service is expensive. It's a completely separate organisation from the hospital, so no one knows much about how to use it, and no instructions are provided.
I have no experience of other hospitals, but the RLI gets full marks from me.