"Ward 6 has lost its spark."
As a visitor here today I felt like an inconvenience. This ward was incredibly warm and friendly the last time I came. The spark and warmth has gone. Is it really too much for the matron to be warm and welcoming? I left this ward in tears. Our family has had a very traumatic time. As visitors we do not expect to be inundated with attention, staff are busy and have important work to do, but honestly, a warm welcome and reassurance that a loved one is doing well helps alot. First time visitor information on a poster on the wall would be helpful; where can a visitor go to ask questions about a loved one? Standing outside the ward office feels dreadful, as if one is interfering with much more important work than having to deal with a visitor. When are meal times? Outside of meal times where can one get food for a loved one? A well oriented visitor is more confident and at ease and is able to give information to a loved one who is forgetful, etc.