"Patient health"

About: Doncaster Royal Infirmary

My father has been on ward 25 and since the 4th march he has been bed blocking. After speaking to the doctor yesterday he has been kept in as the doctors says that he needs 24 hour care. Reason for this that his dementia has got worse. Doctor that pointed to his head and said that he has 'gone in the head'. My father has full care package at home and when carers are not there my sister and my self look after him. We are now battling to get my father home where he belongs. We feel totally let down by the hospital and there so called systems. On previous admittions to hospital I had no complaints of his treatment and care. I could list many complaints about this recent one but I would run out of space. Just hope the hospital management have the guts to contact me regarding this. Which I doubt they will.

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Response from Doncaster Royal Infirmary

Hello and thank you for taking the time to provide some feedback on your Father's care and the experience you have had as his daughter on Ward 25. Your posting has been seen and is of concern to myself as Clinical Director, and to our management team. We would like to follow up on your posting and hear the details of your Father's stay, and in particular how we can work with you to address the shortcomings when we have more details. As you will expect, any very inappropriate comment on a patient's condition will also receive our full attention. Please make contact with Matron Sarah Stovin on 01302 366666 ext. 4826 If Sarah is not available this week then use the alternative of - 01302 366666 ext. 4020 Please contact our PALs Team at DRI on 0800 0288059 and they will be able to liaise and support you to have these matters resolved Dr Rod Kersh Consultant Physician Clinical Director Older People, Rehabilitation and Palliative Medicine Doncaster and Bassetlaw Hospitals NHS Foundation Trust

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