"My experience of Accident & Emergency"

About: Broomfield Hospital / Accident and emergency East Of England Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

On Thursday 6 March whilst cycling home from the train station I managed to come off my bike and dislocate my elbow, so after dialing 999 I called for an ambulance and within a short time was taken to Broomfield Hospital. The ambulance staff were excellent, reassuring and tried to minimise the pain I was in. Upon arrival at A&E I was immediately taken through to a cubicle where a nurse quickly examined me whilst waiting for the doctor. As soon as they could confirm my condition I was administered painkillers, liquid paracetamol and morphine and once my pain was under control I was taken to the X-ray department. The porter was friendly and the X-ray staff tried to ensure that my discomfort was kept to the minimum whilst taking the X-rays. Once the diagnosis was confirmed I was administered further drugs in order that I was asleep whilst my elbow was put back in place. My return to the X-ray department was as good as my first trip. Once I was well enough I was discharged, having had an appointment with the Fracture Clinic arranged for the next day.

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Responses

Response from Jonathan Wright, Patient Experience & Voluntary Services Manager, Mid Essex Hospital Services NHS Trust

picture of Jonathan Wright

Thank you for taking the time to give feedback on the service you received with us and hope the elbow is feeling much better.

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Response from Nicola Hallows, East Of England Ambulance Service NHS Trust

Thank you for your compliment to the crew. To enable me to pass this on the atteding crew could you please let me know where you accident happened. You can email this information to eoeasnt.feedback@nhs.net I hope you are starting to feel better. Many thanks

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