"insensitive care for stress incontinence"

About: West Middlesex University Hospital / Urology

(as the patient),

In the course of investigations for stress incontinence I was repeatedly asked the same embarrassing questions by a series of staff I had never met before. I assumed that the questionnaires I had completed and the notes of our conversations would be in my hospital notes, so the fifth time this happened I pointed out that I had already answered these questions. The male doctor I was seeing objected to this and went off into a whole rigmarole about whether I wanted treatment at all and whether he could continue the consultation in view of my comment. I was made to feel that there was no way I was supposed to express an opinion, or ask any questions. The student doctor and the specialist nurse in attendance seemed to be sympathetic but did nothing while I was bullied by the doctor. I submitted, in tears, pointing out that I did not want to go back to the beginning of the waiting list and just acquiesced to the degrading attitude and the subsequent investigation.

I planned to complain through the PALS but there was no one in the office at the time and decided that I would rather put up with a limiting condition that suffer this kind of treatment again.

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