"No Time for the Elderly"

About: Rotherham Hospital / Older people's healthcare

(as a relative),

My mum died in Keppel Ward 6 months ago. The staff, with the notable exception of one person, seemed totally disinterested in my mum and the other elderly people who were unfortunate enough to be placed on this ward. The staff were unsympathetic and unhelpful to our most vulnerable members of society. I can't count the times I heard them shouting for a nurse, to be met by sighs and raised eyebrows before they were attended to.

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Responses

Response from PALS Co-ordinator, Rotherham NHS Foundation Trust

Thank you for posting your comments on this website and I am sorry you felt let down by hospital staff at such a difficult time for you and your family. We are very concerned to read of your experience and would very much like to talk to you so that matron can look into this and address your concerns directly. If you feel able to do so, please feel free to contact the Patient Advice and Liaison Service on 01709 307646. Thank you once again for your post.