"Absolute Disgrace."

About: North Tyneside General Hospital

The way the staff have no time for you is ridiculous. The way they leave patients with their machines beeping for over an hour with others trying to sleep is ridiculous. How the staff come and do tests/ask questions then wander off leaving you for an hour not letting you know what on earth is going on or going to happen is ridiculous. And when staff have promised to call you to let you know that an serious operation performed on a family member has went alright or not and they don't is ridiculous. I've been sat on the phone in a que 'waiting to speak to an operator' who most likely is sat around a desk with 10 other staff members talking about there friday night out instead of caring for patients, to see if my grandmother has had an successful operation or not. Still nobody has called or picked up the phone I'm waiting for. This hospital is an absolute disgrace, only a handful of staff are friendly, caring and helpful. Others don't care or bother with and about patients or visitors or other staff members. The prices of parking etc. are ridiculous. Rake Lane is an absolute shambles and I feel sorry for anyone having to deal with this awful place.

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Responses

Response from North Tyneside General Hospital

Dear Nick Many thanks for bringing this to our attention. I am really sorry that you are experiencing difficulties contacting your grandmothers ward this evening. I can imagine how important it is for you to know that her surgery has gone well today. I'm sure you're very worried about her. I am not sure if you are calling the main switch board? This can be very busy at times. Each of our wards has its own direct number which will provide you with direct access to the ward. These numbers can be found under patients and visitors on our website, then selecting the appropriate hospital and then the appropriate ward. I have to be honest and say I was both surprised and really disappointed to read your post tonight. The other issues that you raise concern me a great deal. We would never want any of our patients or our families to feel that our staff do not care. I really want to learn more about why you feel so let down by your experience of the hospital so far. It would also be helpful to know what ward your Grandmother is on so that I can respond appropriately and quickly to your concerns. This remains difficult to do when your comments remain relatively anonymous. I would be grateful if you could contact me at annie.laverty@nhct.nhs.uk With best Wishes Annie Annie Laverty - Director of Patient Experience

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