"My cardiology appointment on 31st January"

About: Chase Farm Hospital

My GP referred me to the hospital for an specialist examination because i have a mur mur in my heart. When i went to the cardiology section for my appointment , the doctor did not conduct any examination or test to find out if there was any changes in my situation. When i asked him if he was not going to examine me , he said he had everything on the computer. He was satisfied with my more than one year old records on the computer. Later he made a summary of my old records and sent. I believe that i did not benefit from this appointment in any way and it was waste of time. It was possible for the doctor to write the same report from my old records , without giving me an appointment . The report does not reflect my present situation anyway and has no value.

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Response from Chase Farm Hospital

May I start by offering my sincere and unreserved apologies for the time taken to reply to you. I am sorry to learn about your concerns regarding your experience of the Cardiology Service at Chase farm Hospital and I offer my sincere apologies for the upset and inconvenience caused. I notice that your response is anonymous and, therefore, should you wish us to investigate your concerns further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

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