"Horrible experience - Stay away"

About: Northwick Park Hospital

I was referred to by Central Middlesex Hospital because they no longer have a surgical unit. A routine operation "so I was told" which should normally last 20 minutes and 20 minutes in recovery and then half day in hospital turned into a nightmare. Firstly there were so many doctors involved to date I still do not know who did this to me. After operation I awoke to the most awful pain imaginable for an hour and forty five minutes I was in recovery so they could figure out how to control my pain. I could not walk for 2 days and on day 2 were told that the operation was unsuccessful and they would need to operate again. By then I just wanted to be discharged and go for a second opinion so eventually after six days still in pain and doing my own dressings I told them if I do not get discharged immediately I would do it myself. I also contacted PALS but until to day never received a call back only after I complained to the CQC did I eventually get a letter after the fact. I only realised what sort of treatment I actually needed to get when I became an outpatient at St Charles Hospital. The staff there were absolutely appalled by the way my open wound was treated. I will definitely take this matter further to let people know how horrible Northwick Park hospital services are or should I say lack of.

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Response from Northwick Park Hospital

We were sorry to learn of your experiences. Your feedback will be passed on to the relevant managers. If you would like to raise your concerns with the Trust formally you can do so via email to nwlh-tr.patientrelations@nhs.net or in writing to the Chief Executive, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ.

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