"Excellent experience"

About: Castle Hill Hospital

Attended immunology out patients, as I am disabled I appreciate the fact tha there is no car park charge for blue badge holders and I could park near and easily. Immunology is situated in the oncology building which is modern bright and welcoming, reception was welcoming and the wait was reasonable. The dr I saw was very welcoming, explained my test results in great detail and gave me plenty of time to ask questions, she was very helpful and ensured I understood what was indicated and what further treatment and further tests were required, simply an excellent patient experience. Blood tests were undertaken quickly and I had very little wait at the dispensary. I observed on a number of occassions that nursing staff welcomed familiar faces and took care of individuals I assumed needed support. Some of my best experiences of the NHS has been at Castle Hill Hospital, I cannot recommend it enough.

Story from NHS Choices

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Response from Castle Hill Hospital

Dear Martyn Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. We are pleased to read that your experience was of the standard which we aim to achieve. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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