"I was treated with dignity and respect"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Physiotherapy

(as the patient),

My GP treated me with respect and thoroughly checked my legs, ankle’s and lower back. He recommended I saw a therapist who would be able to give me treatment.

I was contacted by TRAQS who gave me a choice of hospitals. I chose PRH. From the time I booked into the physiotherapy clinic I was treated with respect. Filled in a form which sounds quite easy to do.

The therapist came to meet me in the reception area and led me into a cubicle. I receive the therapist’s full attention, who wrote down all my aches and pains and was able to give me a diagnoses.

I was put on a series of exercises to help me ease my aches and pains. The second and third visits the therapist was visually pleased with my progress. During my third visit I told the therapist I wasn’t quite sure if I was doing the correct daily exercises so I asked for a printed programme.

After much though came to the conclusion that I should have been given a print out of the exercises I have to do after the first visit.

If any different exercises are added then they should be given as a print out. Otherwise, I was treated with dignity and respect.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated. Although your referral was processed by the TRAQS team we note that your comments relate to the Physiotherapy Departmet at The Princess Royal Hospital and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the hospital.

PALS PRH - 01952 282888

Thank you again for taking the time to respond.

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