"Mrs Wilkinson attending A&E"

About: Royal Preston Hospital

I attended A&E on Monday I recently had a knee replacement and have an infected wound in desperation I rang Chorley hospital who did the operation explained this and they told me to go to A&E I dreaded the thought of going but on arrival I booked in waited 2 hours and when I was seen they could not do enough swabs bloods dressed the wounds and admitted me I had to wait on a trolley till 6pm as there were no beds a nurse took us up to the ward, we had to wait another 3 hours as the bed was not ready, I was led on three chairs as I felt so unwell.. But never the less I would like to thank the service the A & E staff where fantastic from start to finish very professional and caring a BIG THANKYOU from me

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Response from Royal Preston Hospital

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services. However we are sorry to hear about the delay in getting a bed ready for you, this feedback has been passed on and we will aim to avoid this in the future.

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