"impossible to get appointment. constantly given..."

About: The Tunbridge Wells Hospital

Although I agree that the facilities are magnificent the attitude of some staff is still wholly unacceptable. My wife has been waiting for an operation for a stomach hernia following surgery at the hospital last year. It took time to get the pre-op meeting which finally took place in November and then she waited for an operation date. The pre-op ran out and since then she can get no information. Every time she calls planned care surgical she is told the relevant person is in a meeting but will call back. The person never calls back. My wife is in regular pain with a fist sized hernia constantly trying to push its way through her stomach lining. She can't avoid pain as she is looking after two young children. We have found this service completely appaling.

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Response from The Tunbridge Wells Hospital

Dear Ian, thank you for taking the time to leave your comments. We are really sorry to learn that you and your wife have experienced such difficulty in getting any information relating to an admission for surgery. We appreciate how frustrating it is when you need help or information and none seems to be forthcoming. If you still require assistance with this issue, or if you need help with any other aspect of the services provided by the Trust, we would encourage you to contact the Patient Advice and Liaison Service on 01892 632953 or email mtwpals@nhs.net, where a member of the team will be happy to help. In the meantime, we will share your comments with the relevant senior staff for consideration as part of their regular review of services. Kind regards, The PALS Team.

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