"upset parent"

About: Torbay Hospital

After nearly a year of my daughter getting back to normal, we had a lapse... so back to Torbay... the nurses were excellent very accommodation but the doctor was a completely and total useless as a Dr, we were made to feel that we were wasting their time, and told to go home. Frenchay is now dealing with her. I will be putting in a formal complaint and I hope that action will be taken.

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Response from Torbay Hospital

Thank you for taking the time to comment. It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences. We are very sorry to hear about your negative experience as well. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised.

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