"ClayJ's promise: to greet all patients by their name when they come into the operating theatre"

About: Rotherham: Every interaction counts

(as other),

This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I promise to get my staff to greet all patients by their name when they come into the operating theatre for their cataract surgery. It is important, because this is done under local anaesthetic. Theatre lists can be very busy and this helps establish patients as individuals.
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