"Public water facilities"

About: Palmer Community Hospital

I was a bit disgusted to find out that there is "no provision for water for the public". I asked a nurse in the hearing dept for a drink of water and she told me, there was no provision for water for the public"and that she "wouldn't trust the water from the tap here" but also refused to let me use one of the mugs that were lying around to sort myself out. I asked another member of of staff in the corridor after leaving the department and they told me it was a cutback and a cynical move to make patients buy bottled water from the private business' that were in the building. I had a condition were the consumption of water (hydration) was essential. I have to say it made me feel very uncomfortable towards the way the hospital care provision was being managed. Clean water is a right not a privilege.

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Responses

Response from Palmer Community Hospital

Dear M Jerry Thank you for taking the time to post on NHS Choices website your experience of our Ear, Nose & Throat Service at Palmer Community Hospital. I am truly sorry you were not provided with any drinking water during your visit despite your request. I have to say the information provided to you is factually incorrect and a drink of water should have been made freely available to you. I will forward your comments on to the relevant managers in order that we can learn from your experience and improve services for other patients. Once again, please accept my sincere apologies and may I wish you well for the future. Kind regards Lorraine B Lambert Chief Executive

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