"Shortage of staff"

About: Castle Hill Hospital

I recently had a knee revision operation. The ward I was on was extremely understaffed. One evening there was just one member of staff for 25 patients. On the day of my surgery after returning to the ward my wound had bled considerably both the dressing and bed was covered in blood. Whilst a nurse was redressing my wound she was reprimanded in front of me for doing so by a senior nurse. I had no problems using a bed pan for passing urine but over 24 hours after surgery I asked to be wheeled to the toilets so that I could open my bowels and I was told no. Pain relief at this time was pretty much none existent mainly due to shortage of staff. It is very important for regular pain relief to stay on top of any pain. One patients mother actually rang the ward to ask someone to give her daughter something. If I could of I would of run out of the hospital as it was on my discharge I had to walk from ward 9 to the reception. Not a very comfortable experience at all

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Response from Castle Hill Hospital

Dear Jean Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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