"Physio proved to be excellent"

About: Telford referral and quality service (TRAQS)

(as the patient),

My right shoulder has been causing me discomfort/pain for four months. I saw my GP in the second month and had injections. My shoulder seemed to improve a bit initially, but then I was back to disturbed sleep because of it.

I again saw my GP at the end of December when he administered a local anaesthetic into the shoulder. He arrange for me to have an x-ray and said he would arrange physiotherapy at Newport Cottage Clinic.

My letter from TRAQS was dated late December, saying a referral had been received. The clinic booked an appointment with me for January 2014, which proved to be excellent – very useful exercises printed out. Treatment given.

Another appointment next week, was told it would take another 12 weeks to heal.

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Dear 'Chat985'

Thank you for your feedback which is much appreciated. Although your referral was processed by the TRAQS team we note that your comments relate to the care you received by your GP Practice and The Newport Cottage Physiotherapy Clinic and as such we are unable to comment on their behalf.

Nevertheless, we are pleased to hear that your referral went smoothly and we wish you all the best with your future treatment.

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