"Ignorant doctor made me ill"

About: Retford Hospital

I saw an ENT doctor today at outpatients. He didn't listen when I tried to explain my symptoms, he insisted on performing a procedure without fully explaining it to me, and I felt rushed and pressurised to agree to it. He took no notice of my poor health or existing medical conditions (Ehlers Danlos Syndrome and POTS) and as a result I suffered severe pain and side effects from the Lidocaine spray he administered. It triggered my POTS symptoms, I became tachycardic, dizzy and I collapsed. I was told he would not be doing the procedure. The nurse said I had to have a barium meal swallow test at Bassetlaw but I have no idea why. I was told the doctor would see me again in six weeks. I left without making the appointment. I will not be treated with such disrespect and I shall be making a formal complaint. I am still suffering from the side effects six hours later. I still have severe dry mouth, slow healing of a dental infection, I have swollen glands, recurrent fever and I am no closer to finding out the cause, no thanks to Retford Hospital.

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Response from Retford Hospital

We are sorry to hear that your experience at our hospital did not meet your expectations and would like to reassure you that we will look into the matters raised. As your posting appears as anonymous, to help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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