"Appointment letter was misleading"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by boatyman (as ),
I find the system a little confusing. TRAQS chose my clinic quickly and advised me where it would be.
The letter I received from Donnington was confusing. I phoned to get an explanation and it took a couple of minutes of conversation having called the direct number to establish the receiver of the call who was not part of the dermatology team.
When the return call was made, the secretary agreed the letter was misleading and said she would review the response. That notwithstanding, my assessment was quick and I am now awaiting treatment.