"Fracture Clinic following visit to A&E"

About: Royal Berkshire Hospital

I was referred to the Fracture Clinic by the A&E following an upper-arm fracture, while on holiday from overseas. I found the Clinic staff very efficient and kind. My first appointment was a little difficult due to my inability to understand the accent of the attending orthopaedic consultant. When I asked for a prescription for more medication, he told me to go to my GP. When I pointed out I didn't have a doctor in the UK as I do not live here, he then just told me I didn't need any more of that particular medication. Clearly there isn't a procedure to deal with this type of situation, or if there is, he did not know about it. My second visit was much better and I was lucky enough to get another doctor who was fantastic. He allowed me to ask questions, allowed me to view the x-rays, gave me plenty of information, and gave me a sheet showing exercises to be undertaken. I was very impressed with him. All-in-all I was very satisfied with my two visits to the Fracture Clinic. The reception staff, medical staff, nursing staff, and x-ray staff were all very nice and very efficient. Considerinfg the number of patients who must pass through the Clinic per year, I was pleasantly surprised by its efficiency. Thank you for looking after me.

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Responses

Response from Royal Berkshire Hospital

Thank you for the positive feedback you have provided regarding your two fracture clinic appointments. We are sorry that the doctor did not appear to know how to manage the situation when you needed to obtain a further prescription. We will make sure this is raised during our governance meeting and ensure that we clarify the correct procedure for this. It is always really nice to hear that we are getting it right for our patients and the team will be delighted to hear that you found our staff helpful and kind to you.

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