"Disapointment!"

About: Hinchingbrooke Hospital

I was advised to attend A&E by my GP with suspected concussion. The initial nurse assesment was quick, however the doctor did not listen to my symptoms, in fact at one point he walked off mid consultation. I have drugs I am sensitive too that result in seizures and even then I was still prescribed them. It took 3 hours before another doctor assesed me and they admitted me immediately. Not only was I disappointed with the doctors care, staff did not get on and I could hear them disagreeing with each other. I could also hear the way they spoke to other patients, which I did not feel was appropriate. I recognise A&E departments are busy places, however this particular evening it was relatively quiet. I will not be attending Hinchingbrooke A&E again and will advice my friends and family to seek medical attention at a different hospital.

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Responses

Response from Hinchingbrooke Hospital

Thank you for leaving feedback about your recent experience of visting the A&E Dept at Hinchingbrooke Health Care NHS Trust, where we are committed to delivering high quality, compassionate care for all our patients. Should you wish to discuss your treatment further, please do not hesitate to speak to a member of our Patient Advice and Liaison Service who will be more than happy to assist - they can be contacted on 01480 428964 or by email hch-tr.pals@nhs.net

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Response from Communications Team, Hinchingbrooke Health Care NHS Trust

Thank you for leaving feedback about your recent experience of using Hinchingbrooke Health Care NHS Trust, where we are committed to delivering high quality, compassionate care for all our patients. We are sorry to hear, that on this occasion you were not satisfied with the level of care you received. Should you wish to discuss this further, please do not hesitate to speak to a member of our Patient Advice and Liaison Service who will be more than happy to assist - they can be contacted on 01480 428964 or by email hch-tr.pals@nhs.net

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