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The waiting game

Story from nhs.uk

"The waiting game"

About: Freeman Hospital

After waiting 8 months for a procedure and after much pushing and complaining for appointment,at last a date was given,my husband went in sat all day then told it had been cancelled,so now the waiting game continues,this system is totally unexceptable,why you just can't be told appointment is so many months or years away,you may not like it but at least you can try and get on with your life instead of playing the waiting game,after paying into a system for 46years losing your job threw this illness what else have people got to do,my question for my partner would have to be how many BUPA patients had there operations cancelled that day?,I would definitely recommend this hospital if you have private health insurance

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Responses

Response from Freeman Hospital 10 years ago
Freeman Hospital

Submitted on 25/02/2014 at 08:24
Published on nhs.uk on 26/02/2014 at 03:00

Thank you for taking the time to post your comments on NHS Choices. We welcome all feedback from patients and their relatives as we would always strive to improve our service. We are very sorry that you are dissatisfied with the level of service provided by the Trust and that communication regarding your waiting time has fallen below your very reasonable expectations. As your posting is anonymous, we are unable to conduct a detailed investigation and offer you a full response. However if you would like to contact the Trust directly we would be happy to investigate your concerns fully. If you could contact the Patient Relations Department 0191 223 1382 to provide further details we can then address the issues that you have raised.

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