"Waiting times are horrendous in A&E"

About: Queen Elizabeth Hospital (Birmingham)

Came here at 430 with colleague it's now nearly 1030hrs and still waiting. I get the impression from the way the staff standing around and walking around there is no clear organisation. When asking about have we been missed we were advised you have been referred. The department is now empty and people walking round chatting while we still waiting. Even though I was born and proud of this hospital, I would not recommend the A&E in this hospital, your better off going to City Hospital you get seen quicker and efficiently. Thanks

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very disappointed and concerned to hear about your experience during your visit to our Emergency Department. Your feedback has been forwarded to the Matron for the Emergency Department. The Matron is very keen to hear more about your experience and would welcome the opportunity to discuss it further. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will make the necessary arrangements. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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