"AMU nightmare"

About: Royal Bournemouth General Hospital

Recent emergency admission to AMU - 2 night stay. What is going on RBH? Faeces on the taps and soap dispenser. Staff toilet on the ward - banging door shut after every use throughout the night Only 2 toilets at my end of the ward - mixed patient usage - the other one had faeces all over the seat and down the back of the bowl. A patient's vomit was dried on our ward doorway floor with other spots of ? what on the corridor. I lay on filthy sheets - wound leakage top and bottom - asked for clean - told not to worry and given an inco-sheet to cover the mess. Covered my sheet with my dressing gown in the end as didn't want people passing to see. No wound assessment - had to hold a napkin from the food tray against t when I hobbled out to catch the exudate. The night staff talk and act as if it was day time - loud. Slamming metal bin lids- the main desk phone rings constantly - up to 30 rings - no body answers. The BP machines alarm when the sats probe is off and no one silences the alarms - it's like sleep deprivation torture. A lot of agency staff nurses on duty - poor spoken English - not caring in nature when I was there. Task orientated rather than actually caring. A kind word or a smile wouldn't have gone a miss. Never asked 'how are you today?' or 'how's the pain now?' Just poor communication. I felt so sorry for the elderly who were always polite and so grateful for anything done for them. The elderly are called love and duck and pet and sweetheart and darlin' like imbeciles. No dignity or respect. I could go on, but I'm tired and just pleased to home and on the mend. The permanent trained staff were brilliant (but thin on the ground), as were all the medical teams.

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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Anonymous

Thank you for taking the time to detail your concerns about your recent stay on AMU. These are matters that we need to look into in more detail as we are concerned that if this was made known during your stay and not acted upon we would need to investigate further. It would help us to do that if you were able to contact our patient Advice and Liaison Service (PALS) on 01202 704886 with more details.

Kind regards

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