"All the nurses and doctors were ..."

About: Russells Hall Hospital

(as the patient),

What I liked

All the nurses and doctors were excellent,I was treated with respect and kept informed of what was happening to me.

What could be improved

Outpatient waiting time. I always arrive on time but I have never seen a consultant at my appointment time.

Anything else?

When I have to wait to see a consultant 1-2 hrs after my appointment time it attracts costly car parking charges which,as a pensioner, I can not afford.I would like to see car parking charges revised to take into consideration the needs of patients/visitors and not used as a profit making concern.

Story from NHS Choices

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Response from Russells Hall Hospital

We are acknowledging receipt of all feedback dating back to 2008, which was before the Trust began responding to all patient comments posted on the NHS Choices website.

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