"ward 314"

About: Royal Derby Hospital

I had never been to the hospital before however had high hopes as I was told many good things about the hospital . However my high hopes were dashed when my partner arrived on ward 314 . She had been in since saturday afternoon having become 13 days overdue to go into labour . Throughout the period of her stay in the labour ward things were great & all the staff were brilliant but after having a c section she got transfered to ward 314 which was when it all changed . Many of the staff are nice but its the minority that destroy it . They are rude , disrespectful , ill manored , un-caring & have the worse communicaion skills i have ever seen in my life . They don't do things immediatly they do things half hour - an hour after they have finished their drinks . It is disgraceful how staff can treat patients the way they do !! .

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Responses

Response from Royal Derby Hospital

Thank you for giving us the opportunity to learn about you and your partners recent experience on Ward 314 at the Royal Derby Hospital and we are certainly saddened to hear of the way in which you both were treated by some of the staff in this area. We always expect our staff to deliver a high standard of care and at all times treat patients or visitors with respect, professionalism, courteousness and kindness and therefore we are extremely sorry that this expection was not met on this occasion. We would very much like the opportunity to look into this matter further and respond more fully to you and therefore if this is something you would like us to do, may I kindly ask that you consider contacting our Patient Advice and Liaison Services (PALS) on either Freephone 08007837691 or via email: dhft.contactpals@nhs.net so that further more specific details of this experience can be provided and senior staff within our Maternity Services can then investigate these matters more closely before contacting you further. Many thanks once again for taking the time to provide us with your feedback, as hearing our patients or visitors views is very important to us as this allows us the opportunity to make changes and improve things for our patients in the future. We look forward to investigating this matter further on your behalf and in the meantime, may I again offer our sincere apologies for any upset caused on this occasion and my best wishes on the birth of your new baby. Kind regards Miss Deborah Furness, on behalf of the Patient Experience Team at Derby Hospitals NHS Foundation Trust

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