"Car parking"

When I took a patient with a serious head and face injury to this hospital, the treatment was excellent, but the car park ticket machine was covered, and there were no instructions regarding the means to pay - subsequently I received a parking charge notice, which I have no intention of paying, as ParkingEye was negligent by covering the machine and giving no further instructions. Under the freedom of information act, I will ask the Samuel Johnson Community hospital what penalties they impose on their contractors for negligence of their duty to provide clear alternative instructions. However, was the car park legal? Was patient confidentiality compromised by photographing vehicles in and out of hospital premises? Should a patient be able to attend a hospital without a 3rd party being able to access (through the car registration) a name, address, and postcode which contravenes the Confidentiality- NHS Code of Practice, Nov 2003? This is not the same a shopping trip - patients go to hospitals for many reasons, and some person in an office seeing that someone they possible know has visited a hospital, may divulge this information to the patients family or friends, when the patients does not want this to happen.

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Response from Samuel Johnson Community Hospital

Thank you for your comments regarding the quality of care that your friend received from the Minor Injuries Unit at Samuel Johnson Community Hospital. We shall pass on your comments to the staff in the department. When the new parking system was introduced the old machines were covered up and the new machines were located in close proximity with instructions above the new machines and also on the machine. As of 3rd March the old machines will be removed completely from Samuel Johnson Community Hospital and Queen’s Hospital. We advise all of our patients and visitors who have received a parking charge notice and do not feel it is justified to submit an appeal via www.parkingeye.co.uk/appeal or call 0844 247 2982 so that the circumstances can be investigated further. If following this process you are still unsatisfied please contact the Trust’s Facilities department on 01283 511511 extension 5359 so that we can try and resolve the issue. To make a request under the Freedom of Information please email FOI@burtonft.nhs.uk or in writing to Louise Shepherd, FOI Officer, The House, Belvedere Road, Burton on Trent, Staffs. DE13 0RB

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