"Counselling Experience"

About: Greater Manchester Six Degrees Social Enterprise (CIC)

(as a service user),

In May 2013 I suffered a car crash from which I was airlifted to hospital; both my wife and I were injured. Following on from this my GP felt I needed specialist treatment to help with the trauma, I was consequently referred to 6 degrees.

The first appointment came 6-7 weeks after the referral and I was seen by a male counsellor. What he had to say to me was not what I wanted to hear, he finally said someone else from 6 degrees would contact me within a couple of weeks but no one did.

I called them and spoke to someone and asked if I could speak to the manager. I received a call back from a manager who gave me information which contradicted that from her colleague and said I should not have been told someone would get back to me within a couple of weeks. This manager agreed to get back to me on 31 Jan but did not.

I called this manager today after she failed to do as she had promised.

During all this time I have tried to contact the counsellor directly as he gave me both his e-mail address and his phone number. I have not received a response from either. I asked the manager if the counsellor still worked for 6 degrees, he still works there but is not responding.

My wife’s GP is at a different practice, she was also referred for CBT but not to 6 degrees. My wife is halfway through her treatment and is coping much better.

Why does one GP practice and therapy centre offer a better service than the other?

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Responses

Response from Chardworth Dhliwayo, Operational Manager, Six Degrees Social Enterprise

Thank you for taking the time to provide us with this feedback. We would like to invite you to meet with one of the managers to find out more about the reasons why you may have had an unsatisfactory experience. We look forward to hearing from you. Best wishes.

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Update posted by manchester44 (a service user)

Thank you for your response.

You have my contact details and I welcome a phone call from yourselves to enable a confidential meeting between you and I.

Regards

Response from Chardworth Dhliwayo, Operational Manager, Six Degrees Social Enterprise

Thank you for getting back in touch. We have discussed your feedback with the rest of the management team and our Managing Director Dr Phil McEvoy will contact you within the next few days to arrange a meeting. Best wishes.

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