"very poor extremely rude staff."

About: Torbay Hospital

3hour waiting time. Very unhelpful staff. Staff were rude, and very patronising.

Story from NHS Choices

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Response from Torbay Hospital

Dear Patient, We are very sorry to hear about your experience and the 3 hour wait you had in Accident and Emnergency and for the attitude of the staff. If you wish to discuss your concerns in more detail, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards, South Devon Healthcare NHS Foundation Trust

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