"Outpatients Dermatology Clinic"

Had to visit this dept on two separate occasions, the new check in was very easy to use, and there are plenty of assistants to help should you struggle with the technology. The waiting time for both my appointments was minimal, I had to had a small procedure and was given the best care/ felt very relaxed, and was given good clear instruction for my aftercare. My only absolute gripe is the parking charges!!

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you had such a positive experience during your care and treatment within our Dermatology Clinic. Your comments have been passed onto the senior staff responsible for this service; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. We are sorry to hear that you consider the car parking charges to be too much. The car parking facilities at the Trust are operated through our PFI Provider, Consort Healthcare (Birmingham) Ltd and are managed by Q-Park Ltd on a day to day basis. The issue of car parking charges at hospitals is always contentious but the Trust believes the car parking tariffs at the Queen Elizabeth Hospital Birmingham are in line with that charged at other similar sized hospitals in the Region. The car parking charges are used to help provide and maintain the high standards of car parking facilities expected from our patients, staff and visitors, such as: - Dedicated shuttle bus service around the car parks; - Regular security patrols; - Extensive CCTV coverage of all car parks; - Barrier controlled car parks and latest ‘Pay on Foot’ pay stations; - Manned 24 hrs car park office in the main visitor car park; - Assistance to car users in emergencies All of these have helped the Trust achieve the industry standard ‘Park Mark - Safer Parking scheme’ award as endorsed by the British Parking Association as well reduce car crime to record low levels. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by text or post and given the opportunity to complete a survey relating to your discharge from hospital or your attendance at outpatients or the emergency department. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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