"Exactly what I wanted!"

About: Sunderland Royal Hospital

After a previous traumatic birth experience a couple of years ago (at SRH, unfortunately, complaints were made and dismissed at the time so I was very nervous this time!) I was desperate for the birth of my second, and last, child to be calm, tranquil and to remain in control. I'm pleased to say that, despite a delay of 7 hours while waiting for my planned section, I felt that overall I had a very positive experience. Staff were kind and caring, breastfeeding support was available where needed and even the food was edible! My only criticism is for the staffing levels. I was placed on the post-natal ward after spending time in HDU due to pressures on the delivery suite. The ward had only 1 midwife on duty at night, with staff nurses pulled from other, totally unrelated areas of the hospital to 'make up the numbers' of qualified staff. This was wholly unacceptable, had I needed breastfeeding support during the night there is absolutely no way that one midwife could've provided me with the help I needed and get her other duties done. Luckily my baby seemed to already be a pro feeder and I didn't need any help!

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Responses

Response from Sunderland Royal Hospital

Thank you for leaving this feedback. We are pleased to hear that your overall experience this time was improved from your last birth and we hope you are enjoying this very precious time with your newborn baby. With regard to your comments on staffing levels, on some occasions it is necessary to move staff as a result of unexpected sickness absence. In maternity, there is a clear escalation plan and if a second midwife is moved off the ward to support another area an additional nurse is moved from the Obstetric theatre. This person would be able to support the midwife with activities on the antental/postnatal ward. If it was necessary however to use a nurse who was unfamiliar with the AN/PN ward environment, he or she would be supported by the Delivery Suite co-ordinator, to ensure patient safety was not compromised. We hope this information is helpful but if you wish to speak to someone in more detail about this, we can put you in touch with the lead midwife or matron. Please contact corporate.affairs@chsft.nhs.uk should you wish to do this.

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