"Today I escorted a friend of mine ..."

About: Royal Lancaster Infirmary

(as a relative),

Anything else?

Today I escorted a friend of mine to the oncology unit to collect her course of chemotherapy. Her appoinmentment with the medical staff was dealt with very efficiently and pleasantly. However, it was a different story when at the end of the appointment she was prescribed additonal medication for another problem. The prescription was taken by hand to the pharmacy to save us a long wait, even so we had to wait 55mins. for 10 tablets to be ready, this was after promting by the medical staff. My friend is very unwell and found it quite exhausting. We both felt that the pharmacy let us and the unit down badly.

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Response from Royal Lancaster Infirmary

Thank you for your kind comments. We will endeavour to pass on your message to the relevant Matron, Ward Manager or Head of Department.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk

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