"No bed?"

About: Royal Preston Hospital

My husband was sent for today. He was sent a taxi by the hospital and had to be there for 2.00pm It is now 10.30 pm and he still has not been allocated a bed. He is sat alone in a pockey little room where the tv does not work. At 7.30 we spoke to the bed manager and she admitted that there had been a lapse in communication and she was unaware for the need of a bed. I cannot comprehend why a hospital will send for a patient then not take care of them. A very concerned spouse.

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Response from Royal Preston Hospital

Thank you for providing feedback. We are concerned to read your comments and would welcome the opportunity to investigate further. Please could you contact Customer Care on 01772 522521 so that we can discuss the issues and see what we can do to try and resolve them.

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