"Your staff are a credit to you"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Brenda Smith
I have nothing but praise for the level of care and consideration I received from your staff, on an individual basis, during my stay last Friday. From the cleaners to the surgeons, everyone was friendly, informative, caring and considerate. My gall bladder operation was very successful and I am making a speedy recovery, with little pain and no after effects from the anaesthetics. However, I feel I must raise three issues: l) I checked in just before 7.00 am, having slept only few hours due to cystitis. Staff Nurse did send a urine sample for analysis, which came back clear. After completing all the routine paperwork and talks with the Anaesthetist, Registrar and Staff Nurse, I had to sit on a chair in reception from 8.30 am to 3.45 pm, when I was finally called up for theatre prep. My cystitis had returned by 3.00 pm, so I was in considerable discomfort by then. The Anaesthetist sent down a glass of water for me at about 12.30 pm, but otherwise I had had no fluid intake since 6.00 am. 2) It took over an hour and several telephone calls by my son and daughter-in-law before I was finally located in Ward B3 following surgery. As you can imagine, my son was extremely worried by then. 3) I, and the lady in the next bed to me, had no sleep whatsoever on Friday, due the elderly lady opposite, who was shouting and rambling all night.