"TRAQS team had taken 5 weeks to contact me"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Vale613 (as ),
I expected a call from TRAQS within 5 days, according to the leaflet I was given. I phoned TRAQS and was told they were waiting for a letter from my GP. I checked with the surgery and was assured that the letter had been sent. I waited another week.
I phoned again, a young lady said enquiries would be made and she would phone me back. She didn’t. Another week went by.
I contacted to arrange an appointment for early December. I received no apology or information as to why the TRAQS team had taken 5 weeks to contact me instead of the stated 5 days.
I am happy to state that the appointment itself was entirely satisfactory.