"Hellish Floaters"

About: Bristol Eye Hospital

Hello, I've been plagued by incredibly annoying and very numerous floaters now for about 2 and a half years. I've had one or two other problems such as Branch Retinal Vein Occlusion, diagnosed last January (2013) to which I had the Avastin injection, which did help it greatly I must admit so thank you v much for that BEH, & quite regular visitor/patient last year at the BEH, and years ago Corn Graft for Keratoconous in lft eye. I've been about 3 times to A & E, when I've had v worrying flashes and numerous eye floaters in recent times, and when I've gone to A & E at the BEH my main annoyance is the vast and spirit breaking wait to which last time was 5 and a quarter hours, to see a consultant for about 10 mins, to which I believe (Was told by staff) at the time there were only two consultants in A & E during that period? Would it not be better all round experience for everyone to have more than just 2 consultants considering the dozens perhaps in the hundred coming in on that day to be seen? Everybody, patients and staff would be a lot happier. But my main 'cross to carry' as I call it is these incredibly annoying and numerous eye floaters/cobwebs/strings in both eyes (In central vision paricularly) which affect my work, anything brightish, skies, light backgrounds, computer usage etc., the list is endless. When I mention this at the hospital to the consultants about how to get rid of them so that I can live in peace I don't get any real reply back/advice/information, nor help to get rid of them? They don't go away over time, believe me, the condition I have, they get worse....by the month.

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Response from Bristol Eye Hospital

Thank you for you your feedback about the Bristol Eye Hospital. We are pleased to hear about your positive experiences at the hospital. Unfortunately there is often extreme pressure on A&E services in general, and particularly at a specialist emergency department such as the Bristol Eye Hospital, where it can get very busy. Having said that, we aim to see all patients within four hours and are sorry that we did not meet this target during your visit. We are concerned to hear that you feel you haven’t received sufficient advice from our Consultants about the symptoms you describe. We would welcome the chance to look into your concern in more detail and address this – please contact our Patient Support and Complaints Team on 0117 342 3604 or email pals@uhbristol.nhs.uk so that we can do so. Thank you again for your comment.

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