Am here to complain about my surgery and about the people working there. I believe they are all racist; they don't like black people. I have been tolerating this for almost a year now but I believe it is time to act. The way they behave really does depress me a lot. I have been taking it, thinking that things will change but is getting worst and worst everyday.
The other day, I called to be sure about my appointment which due in a few days for my flu jab, but all I could hear is complaining and shouting, as if I called to ask for money or for accommodation. For Christ sake, she is working there, it is her job, that is what she is there for. I was even saying, “am sorry, please, sorry if I bother you with my call” but she didn’t just listen to me. After confirming the date, she just bang the phone on me and it was so loud that what I was carrying nearly fell from my hand. It really angered me, so I called her back and asked her name, then I ask her “why did you hang up on me like that?”, she said “oh I was looking for the appointment”. I said that didn’t answer the question, then I ask again “why are you so hot when I ask you just a simple question?” She just kept saying “I, I, told you when your appointment will be” then she drop the phone again.
I felt so bad that I said to myself that I must change my surgery before things get out of hands. This is not the first, not the second and the way I see things, I think it will get worst one day. So I better change doctor before anything else goes wrong and they call it a mistake, anything can happen this day. So I am making this complaint for you to know what am passing through. Many people I know of are saying this same thing and we are all black. This is end of my story. Thank you.
"Not happy with how the staff treat me at my local surgery"
About: Stoke on Trent PCT Stoke on Trent PCT Stoke-on-Trent ST4 7PZ
Posted by O.D.BROWN (as ),
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