"cataract surgery"

About: Royal Bournemouth General Hospital

In August 2013 I had cataract surgery. I was obviously a bit nervous but all the staff were so pleasant and caring and put me at ease. The surgery was completely painless - so much so that the procedure was halfway finished before I knew that it had actually begun! On 7th February I had the other eye done. I insisted on having the same surgeon and again the procedure was completely painless. Once more the nursing staff were excellent. One incident stands out when a man came back from surgery with both eyes bandaged. The nurse held his hand while she explained to him about his aftercare. He was obviously very impressed with her caring approach and said so. My second visit was certainly more memorable than the first with the addition of the singing anaesthetist and the good humour and laughs flying around the theatre. More like the BIC than the RBH! And of course the consultant is right at the top of his game! With regard to question 2 above regarding same sex accommodation I would say that in the Day Surgery unit it is perfectly acceptable to have both men and women but in a situation where I would have to undress I do not like it and certainly not when I am in a bed and absolutely not if I had to sleep overnight.

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Responses

Response from Royal Bournemouth General Hospital

Dear Catherine Thank you for taking the time to share your feedback about your cataract surgery. We value all feedback, both positive and negative, as it helps us to inform and improve our services. Your comments praising the service and the friendly, caring “singing” staff will be shared with the department who I know will welcome them. We do have an annual staff production, not quite at BIC quality but highly entertaining, so you may have been privy to the consultant rehearsing. I am pleased that the good humor and interaction from the staff put you and the other patients at ease. Privacy and dignity are some of our top concerns and we would always try to avoid placing patients of the opposite sex in the same area were embarrassment may be caused and it is good to hear that you did not feel uncomfortable whilst on the Day Surgery unit. Once again I thank you for sharing your comments and I wish you a speedy recovery from your recent surgery Kind regards Sue Mellor Head of Patient Engagement

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