"Stroke Care and support"

About: Heartlands Hospital / General medicine

(as a relative),

My mother was admitted to A & E following a stroke in January. She was treated with kindness throughout the initial assessment phase and this continued when she was moved to the hyper acute ward 20 and then to the Stroke ward 23.

I was particularly touched and reassured by the fact that the staff on ward 20 knew her name and addressed her as she arrived on the ward. We were allowed to remain with her as long as we liked even though it was in the early hours of the morning.

When we visited the following day the senior nurse on duty explained what had happened and what to expect in very clear language which was neither patronising nor over complicated. This was very reassuring during a highly stressful time. I apologise that I did not make note of his name but he was marvellous.

The staff on ward 23 have continued in the same vein.

Well done all!

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Bigcaz

Thank you for taking the time and trouble to write about your mother's treatment at Heartlands Hospital. I have forward your feedback to the Senior Sister's who I know will be thrilled to read your comments.

Many thanks again and I wish your mother a very speedy recovery

kind regards


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Update posted by bigcaz (a relative)

Thank you Iona,

As someone who works in Social Care I know how important it is to hear when you are getting things right as well as when you could do better. My family have been so pleased with the care that our mother has received at Heartlands. My sister had a long conversation with the S&L Therapist earlier in the week and we look forward to being active in the rehabilitation process for our mother.

Kind regards


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